Returns & Refund Policy

Last Updated: July 3, 2026

Thank you for shopping with Earlobekandy.

Because every Earlobekandy piece is handcrafted as a unique, one-of-one design, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or incorrect purchases.

Our One-of-One Promise

Each pair of earrings is individually handcrafted and designed to be one of a kind. Once a design has been purchased, it is no longer available. This allows every customer to own a truly unique piece of wearable art.

Damaged, Defective, or Incorrect Orders

We carefully inspect every order before it leaves our studio. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

After reviewing your claim, we'll determine the appropriate solution, which may include:

• A replacement (when possible)

• A repair

• Store credit

• A refund

Handmade Variations

Every piece is handcrafted, which means slight differences in color, texture, pattern, shape, or finish are natural and part of what makes each design unique. These variations are not considered defects.

Lost or Stolen Packages

Once your order has been marked as delivered by the shipping carrier, Earlobekandy is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier first. We're happy to assist with any information needed to help you file a claim when applicable.

Contact Us

If you have any questions regarding your order, please contact us before purchasing or as soon as an issue arises. We're committed to providing excellent customer service and will do our best to help.